As the current situation with COVID-19 (known as coronavirus) continues to evolve, MasterGraphics wants to assure you that we are working to protect our employees, customers and partners. Health and safety remain our highest priority.
We are committed to being responsive to the needs of our customers as this dynamic situation evolves. We are monitoring this situation and want to ensure minimum disruptions, and to make sure we do everything we can to provide you the support you need. The plans we have in place are designed to ensure our continued service to you.
Here are some steps MasterGraphics has taken to address the risk of COVID-19:
- Evaluated travel restrictions for associates to eliminate or reduce travel when possible and reviewed facility access for associates and visitors to minimize the risk of exposure
- Ensured availability of alcohol wipes, sanitizers, tissues, and other needed supplies for use in the workplace
- Developed contingency planning for alternative work arrangements such as working from home
And, here are some vendor replies regarding the steps they’re taking to minimize the impact to our customers:
HP (SYNNEX): (ink & 3D Supplies) We are increasing our warehouse inventory to ensure continued fulfillment on demand and to minimize the impact to our customers. We are managing our supply chain and making every effort to understand and offset the potential impact of production and delivery delays.
OCE' / CANON (media): We are in close contact with our vendor and supply network as they work through potential supply chain issues resulting from the COVID-19 issue. Our commitment is to take proactive and proportional steps in accordance with the guidance we receive from government and public health authorities. These actions are designed to minimize the risk of virus spread among our employees and Canon workplaces while ensuring effective business continuity.
DIETZGEN (media): We do not anticipate any shortages or delays due to the Coronavirus at this time. We will continue to work with our manufacturing partners to monitor any impact to the supply chain that might cause an interruption or delay. While it is more difficult to confirm available logistics and delivery dates at this time, we believe our global manufacturing and logistics capabilities will keep us well positioned to work through these challenges. We have taken steps to ensure the safety and wellness of our employees and secure our product supply chains.
MasterGraphics appreciates your business and we remain committed to providing the superior service and support that our customers have come to expect of us. Don’t hesitate to reach out to us with questions or concerns.
MasterGraphics Incorporated, with a corporate office located in Madison, WI, is deemed as an “Essential Critical Infrastructure Workforce” based on the recently released guidelines published by the Cybersecurity & Infrastructure Security Agency (CISA). We are part of the supply chain to various Energy, Government, Communications, Healthcare, and Critical Manufacturing facilities in the United States. Therefore, our continued supply of services, equipment, and other services will continue without interruption.