2 min read

Downtime Costing You Productivity, Money, and Stress?

Dec 22, 2020 1:34:56 PM

I don't know if this has ever happened to you, but working on a big deadline and having your printer go down can cause a lot of stress.  In today's fast-paced world where it is critical to get the latest designs and final drawings to your clients, having a down plotter affects your business.  Downtime not only impairs your productivity and can be expensive, but it could cost you a client.  

Time and material calls (T&M) can prolong downtime, be expensive, and if not budgeted for create delays in generating orders for repair.  One or two T&M calls often exceed what a maintenance plan would cost.

MasterGraphics Inc offers three types of maintenance plans.

MasterGraphics Cost-Per-Copy Plan - (CPC)

This is for new printers and usually is a 36-month contract.  This comprehensive plan provides you with a printer, consumables, along with phone and on-site support that includes labor and parts.  With this plan, you would receive a single monthly invoice listing the base amount plus a square foot click charge for ink and bond paper.

The CPC includes: 

  • MasterGraphics on-site service that includes parts, labor, and travel
  • Meter reading automatically submitted via HP Partner Link or Printer Point tracking S/W
  • Easy online ordering of standard 20lbs. bond paper (specialty papers available for an additional charge).
  • Includes print heads, ink cartridges, cleaning container, and maintenance cartridge.

The Cost-per-Copy plan is our most popular plan for companies looking to get a new printer.  Our CPC comes with no upfront investment and you only pay for the consumables that you use.  You pay in arrears so no need to have your money tied up in supplies inventory. 

MasterGraphics Masterplan

Our Masterplan program is like our Cost-per-Copy plan but is for companies that already own their plotter.  This plan also provides you with phone and on-site support that includes labor and parts.  With this plan, you would be billed a small monthly base fee plus a square foot click charge for ink and bond paper.

The Masterplan includes:

  • MasterGraphics on-site service that includes parts, labor, and travel.
  • Meter reading automatically submitted via HP Partner Link or Printer Point tracking S/W
  • Easy online ordering of standard 20lb bond paper (specialty papers available for an additional charge).
  • Includes print heads, ink cartridges, cleaning containers, and maintenance cartridges.

Again, our Masterplan is for companies that already own their plotter and you only pay for the ink and bond paper that is used.

Full-Service Maintenance Agreement (FSMA)

This brings me to our third maintenance plan,  which is the Full-Service Maintenance Agreement (FSMA). With the FSMA, you pay an annual fee, which includes phone, and on-site support that includes labor and parts.  You would purchase the consumables (ink and media) on your own.

I want to state again that all of the MasterGraphics Maintenance plans come with service and parts priority.

You can have peace of mind knowing our award-winning, factory-certified technicians are on the job.

If you have any questions on any of our large format printer maintenance plans please feel free to give us a call at 1-800-873-7238 or email us at mastergraphics@mastergraphics.com

 

 

Gene Call

Written by Gene Call